The Position:
As L1.0 Technical Support, your role is to deliver premium technical support to users and clients. Open for those who can speak Burmese fluently.
The Responsibilities of the Role:
• Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
• Troubleshooting to identify hardware or software products that are defective.
• Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
• Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
• Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
• Monitors own “Open Case” workload and drives to closure.
• Answering support queries via phone, email, messaging, helpdesk applications and face to face.
• Delivery, Maintenance and Support of Services and their components as agreed and published in the Service Level Agreements at both corporate and client level.
• Deployment and maintenance of operating system images, hardware and drivers, upgrades, patching.
• Packaging, deployment, and patching of applications.
• Assistance with maintenance and support of deployment infrastructure.
• Provide support and ownership for on-going company audits and/or certification requirements.
• Monitor team adherence to policies and procedures.
• Network monitoring and maintenance.
The Requirement for the Role:
• Degree, Diploma or an equivalent professional qualification
• Working Knowledge of Windows Operating Systems and MS Products.
• Proven ability to troubleshoot Client solutions.
• Effective communication skills at all levels – written and verbal – English and Burmese language.
• Superior customer service skills
• Proven ability to learn new and complex technology.
• Able to prioritize in a fast paced, dynamic work environment.
What We Offer:
• Competitive Salary: RM 4,000 - RM 5,000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.