Job Description

Areas of responsibility
• Provide L1 network support activities for voice and mobile services 24x7
• Ensure re-active repair activities with customers, suppliers and third parties worldwide
• Monitor and investigate fraud events generated by the relevant internal tools (fraud detection systems, QoS tools and other tools) to identify the root cause and take decisions and resolution measures
• Define and implement improvements in the Fraud prevention services delivered to BICS’ customers
• Communicate with customers, suppliers in order to guarantee customer complaints resolution with SLA respect
• Liaise with commercial whenever is needed to meet customer request.

Qualifications
• Bachelor’s or Master’s degree in Computer Science, IT, Telecom or equivalent
• 1+ year of experience in the operation of mobile or fixed networks as an engineer
• Knowledge of GSM NW structure, Signalling in GSM networks, MTP, ISUP/SIP, SCCP, TCAP protocol stack, voice call/SMS/ flow, working principles of IP networks
• Knowledge of the fraud prevention domain and the wholesale telecom business will be an asset
• Experience with signalling protocol monitoring tools, protocol analysers, trace analysis
• Knowledge of Network KPIs, analysis of statistics and reports
• Good written and spoken English
• Minimum three year of experiences in Telecom Industry
• Minimum of three-year VAS provisioning experience.
• Excellent written and spoken English, knowledge of another language is an asset.

Required competencies:
• Proficiency with Microsoft Office Suite
• Very punctual and accurate
• Strong personal organisation
• Ability to learn, understand and apply new technologies and procedures.

Additional Requirement
Working Hours & Flexibility
• Willing and able to work on a shift rotation schedule, including early shifts on weekdays and occasional weekend coverage, based on business and operational requirements.
• Demonstrates flexibility in adapting to varying work schedules to support 24x7 service operations.
• Able to provide support during public holidays or outside standard business hours when required.

The Package:

Attractive Salary.
Performance related bonus for confirmed staff.
Annual Leave 15 days.
Medical Leave 14 days.
Medical and hospitalization coverage.