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Service Delivery - Senior

Scicom MSC Berhad

The Position: This role is dedicated to the full lifecycle maintenance of large-scale private monitoring platforms. The successful candidate will ensure the stability and accuracy of monitoring clusters while executing comprehensive business and database monitoring. This position requires a proactive problem-solver who can leverage scripting and automation to maintain system health and troubleshoot complex anomalies.
 

The Responsibilities of the Role:
• Manage the full lifecycle maintenance of large-scale private monitoring platforms, balancing monitoring cluster self-operation with business/database monitoring.
• Independently operate, configure, and tune Zabbix, Prometheus, Grafana, and ELK clusters.
• Troubleshoot monitoring system faults, including metric interruptions, log loss, and cluster abnormalities, utilizing strong PromQL skills.
• Perform core daily monitoring, risk identification, and anomaly handling across Linux, Kubernetes, MySQL, Oracle, Redis, Kafka, and Flink environments.
• Monitor ETL/CDC tasks and execute cross-system multi-source data reconciliation.
• Write and deploy automation tools using Shell and Python to independently resolve monitoring and business anomalies.
 

The Requirement for the Role:
Must Have:
• Minimum 5 years of monitoring O&M experience.
• Proficiency in monitoring tech stacks (Zabbix, Prometheus, Grafana, ELK) and strong Shell/Python scripting capabilities.
• Fluent in Chinese (Listening, Speaking, Reading & Writing) for daily communication and documentation.
 

Nice to have:
• Familiarity with using AI tools to assist O&M work (intelligent fault analysis, log anomaly identification, script generation, and efficiency optimization).
• Experience with big data link monitoring and alert governance for large-scale clusters.
• Previous experience handling monitoring system upgrades, migrations, and docking with internal tool systems.

 

The Package: 

  • Attractive Salary (RM 9,000 to RM 11,000).
  • Performance related bonus for confirmed staff.
  • Annual Leave 15 days.
  • Medical Leave 14 days.
  • Medical and hospitalization coverage.