Responsibilities:

Assist customer and field engineers by diagnosing problems and providing resolution for technical or service-related issues.
Troubleshooting to identify hardware or software products that are defective.
Advice & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with ither technical team members when relevant.
Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
Monitors own “Open Case” workload and drives to closure.

Skills Required:

Working Knowledge of Windows Operating Systems and MS Products.
Proven ability to troubleshoot Client solutions.
Effective communication skills at all levels – written and verbal – English language.
Superior customer service skills
Proven ability to learn new and complex technology.
Able to prioritize in a fast paced, dynamic work environment.

The Package: