Description

First Coast Security is seeking an Entry-Level Help Desk Technician to join our team. In this role, you will work remotely to provide technical support to our employees and clients. As a Help Desk Technician, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and maintaining accurate records of all support requests. This is a full-time position offering a collaborative and dynamic work environment. If you are passionate about technology and enjoy helping others, we encourage you to apply.

Responsibilities:

• Provide technical support to employees and clients via phone, email, and remote access
• Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
• Document all support requests and resolutions in a timely and accurate manner
• Escalate complex issues to senior technicians or other IT staff as needed
• Assist with the installation, configuration, and maintenance of hardware and software
• Provide excellent customer service and ensure timely resolution of all support requests

Requirements:

• Strong understanding of computer hardware, software, and network connectivity
• Experience with Windows operating systems and Microsoft Office applications
• Excellent problem-solving and analytical skills
• Strong communication and customer service skills
• Ability to work independently and manage multiple tasks simultaneously
• Experience with remote support tools and ticketing systems is a plus