Description

The Clark Team is seeking an Associate Customer Service Manager to join our team in the Commercial Real Estate industry. As a full-time employee, you will have the opportunity to work remotely from Corona. We are looking for a dedicated individual who is passionate about providing exceptional customer service and managing a team effectively. If you are ready to take on a challenging role in a dynamic work environment, we encourage you to apply!

Responsibilities:

• Oversee and lead the customer service team to ensure high levels of customer satisfaction
• Develop and implement strategies to improve customer service processes and procedures
• Handle escalated customer inquiries and provide resolutions in a timely manner
• Train, mentor, and coach customer service representatives to enhance their skills and performance
• Monitor team performance metrics and generate reports for management review

Requirements:

• Proven experience in a customer service management role
• Excellent communication and interpersonal skills
• Strong leadership abilities with a focus on team development
• Ability to analyze data and identify areas for improvement
• Proficiency in customer service software and CRM systems
• Detail-oriented with a customer-centric approach